Are you familiar with FOCUS? Focus provides millions of professionals with the expertise they need to make better business decisions. At the heart of Focus is a network of world class business and technology experts. These experts power the real time Q&A, world class research, and personalized support that so many businesses now depend on. Best of all, Focus is free and available to anyone who wants to make better business decisions, faster.
I am a frequent contributor to discussions on FOCUS. My comments are featured in two recent customer service best practice white papers. Check them out:
1. Best Practices for Customer Service Recovery
2. Best Practices for Delivering a Great Customer Experience
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